Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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3% Rudeness
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3% Other
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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
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Furious

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Unsatisfied

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24% Customer Service
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20% Communication
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Furious

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9% Fraud
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Furious

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4% Rudeness
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2% Other
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Furious

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2% Inconvenienced
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Furious

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2% Quality of product
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Furious

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1% Delivery
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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Anxious

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0% Injury
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Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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M Carey - Status: Approved

Submit your own

What happened

Villa Plus emailed on 9th June to say our booking for 13th June was available. However due to COVID 19 we are unable to fly as our flights have been cancelled. They are saying that because we booked the “villa only” we are not eligible for a refund. I have tried calling VP & emailing them be to ...

What I wish had happened

I think it is only fair that they issue a refund as this is situation out of our control

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T

Tracy - Status: Approved

What happened

I made a villa Only booking in Italy For 7 nights departing 23/5/20. Villa plus now refuse to refund my money as they say the villa was available to me, even though all flights were cancelled and the FCO advised against travel.

What I wish had happened

Villa plus Must refund my money

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S munday - Status: Approved

What happened

Booked a villa in Lanzarote to dept on 21st May, tried to contact prior to departure with no one answering the phone. Never received villa details and social media said to wait and that they would be processing refunds. Now they are saying the villa was available for use and it is not their problem ...

What I wish had happened

We should be offered a refund for a service that we couldn’t use and they couldn’t provide. And they should have communicated with us.

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