Villa Plus

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Recent not so great
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  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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2% Delivery
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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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1% Delay
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0% Embarrassment
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0% Injury
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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

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Disgusted

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Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

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Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
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Furious

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Sad

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2% Other
Feelings:

Furious

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2% Inconvenienced
Feelings:

Furious

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

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Annoyed

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1% Delivery
Feelings:

Furious

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Annoyed

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Disgusted

1% Discrimination
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Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

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1% Returns
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Furious

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1% Delay
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Furious

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Disgusted

0% Embarrassment
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Anxious

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0% Injury
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Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

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B

B Daniels - Status: Approved

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What happened

refusing refund for villa rental in covid 19 pandemic. advising NOT to contact them as they were cancelling and making refund, then to change policy saying villa only clients would be contacted. Never contacted, and now there are refusing to refund as they say the villa was made available. Howeve...

What I wish had happened

I would have liked that they kept to their word, and paid refunds, not making money from the Covid 19 situation. Therefore not causing so much upset and financial loss to customers affected by a pandemic

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R

R Fraser - Status: Approved

What happened

I booked a villa only holiday to Majorca for two weeks from 23 May with Villa Plus. I had separately booked flights with Ryanair which were cancelled on 7 May, which I am also have trouble getting refunded but I am supposedly at least in a queue for that. When the flights were cancelled on 7 May th...

What I wish had happened

Villa Plus should have provided refunds to all customers who were unable to get to their villas. They are hiding behind the loophole that they could be selling a villa to someone who lived anywhere in the world and they are unaware of how anyone is getting to the villa. The fact that no air travel t...

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D

D Howard - Status: Approved

What happened

Booked a villa only to Tenerife same villa we booked last year too. Obviously we couldn’t travel as uk on lockdown 16th may . Paid balance end of January and he’d no more correspondence with them.havnt answered emails and phone just rings they sent an email saying I wasn’t entitled to a refun...

What I wish had happened

They should offer a refund to those who want them I am sure there will be some people accept a voucher but no good in my case full refund needed

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