Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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Low
33% Financial Loss
Feelings:

Furious

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Sad

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24% Customer Service
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21% Communication
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Furious

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9% Fraud
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Furious

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Offended

3% Rudeness
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Furious

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3% Other
Feelings:

Furious

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2% Quality of product
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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
Feelings:

Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

Offended

Anxious

2% Other
Feelings:

Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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C

C miles - Status: Approved

Submit your own

What happened

We booked a villa only booking with villa plus for May 23rd in Majorca. Unable to travel due to no transport there. Also, only Spanish citizens, residents and front line workers allowed in the country so we would have been refused entry. Villa plus saying they prepared the villa for our arrival and ...

What I wish had happened

That they honoured their updates promising refunds for all of their customers, and then not changing the update so villa only bookings are not entitled to a refund

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N

N Maddox - Status: Approved

What happened

We had a villa booked with villa plus from 16th May-25th May, I looked on my villa availability page and it read not available, my easyJet flight was cancelled, villa plus at this point were offering cash refunds to villa only holidays and I contacted them on 17th May via social media and they told ...

What I wish had happened

My money back as promised when I was due to holiday, able to get in contact one to one with villa plus and not be ignored, NO to vouchers (who wants to book again with a company that treats its customers so appallingly)

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J Bray - Status: Approved

What happened

We booked a villa only for 10 people on 30 May for 1 week with villa plus to Portugal; we had paid balance 2 weeks before lockdown. After lockdown happened Jet2 cancelled our flights and refunded promptly. Information on villa plus website advised that villa only bookings were being refunded and no...

What I wish had happened

We would like villa plus to have refunded, in full, our holiday, as there was absolutely no way we could go on the holiday due to covid restrictions.

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