Easyjet

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Recent not so great
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  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
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  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
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  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...
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Easyjet Customers

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How this makes Easyjet customers feel

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30% Customer Service
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22% Financial Loss
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15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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1% Quality of product
Feelings:

Unsatisfied

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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
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Least positive experiences about Travel companies

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  1. British Airways
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G

G Macfarlane - Status: Approved

Submit your own

What happened

I don’t want to travel to Spain, I have been offered vouchers or change flight dates within a 12 month period. I am unable to fly in the next 12 months and asked for a refund and they have declined.

What I wish had happened

A full refund of the money I have paid, the government are advising don’t travel to Spain

Read more
R

R Zhyan - Status: Approved

What happened

I was not allowed on a flight because my flight was changed without my consent

What I wish had happened

That they would have let me board on the flight I checked in to two days before, and not have to book a last minute flight on the next day

Read more
T

T Hogg - Status: Approved

What happened

Easyjet have changed it so they no longer issue the vouchers to use online you have to call the call center to book it, so one hour later on the phone I get my booking which online would have costs €104 including bags cost me £145 via the phone, meaning I had to pay extra on top of my voucher, so...

What I wish had happened

That they issued the voucher for online use as they started to do with the covid cirsis and I could have just redeemed myself and not wasted two hours of my time and got stressed which I don't need any more of at the moment.

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