Easyjet

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Recent not so great
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  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
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  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
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  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...
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Easyjet Customers

Most talked about by Easyjet customers

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How this makes Easyjet customers feel

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30% Customer Service
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22% Financial Loss
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15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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1% Quality of product
Feelings:

Unsatisfied

Unhappy

Confused

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Anxious

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Uneasy

Anti Climax

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25% Customer Service
Feelings:

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Unsatisfied

Sad

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11% Inconvenienced
Feelings:

Furious

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Anxious

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Other

Miffed

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Uneasy

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
Feelings:

Furious

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Unhappy

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Unsatisfied

2% Discrimination
Feelings:

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Furious

Unhappy

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1% Embarrassment
Feelings:

Furious

Annoyed

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Let down

1% Quality of product
Feelings:

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Other

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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
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M

M todd - Status: Approved

Submit your own

What happened

Daughters brother died refund was denied voucher given 12 months months but flight ban

What I wish had happened

Refund or re newel off 12 month gift voucher

Read more
S

S Guite - Status: Approved

What happened

Refused refund

What I wish had happened

Full Refund to my mum

Read more
K

K Holmes - Status: Approved

What happened

I spoke to Sipho – 15.13pm and was not a very good experience. He was very rude to me. It has been 11 months and I complained last year about the the difficulty I had in changing a flight. Under the disability act in the UK, easyJet are required to make reasonable adjustments for people with d...

What I wish had happened

I could change my flights free of charge. Or as a gesture of good will I get a refund as an apology.

Read more
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