Easyjet

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Recent not so great
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  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
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  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
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  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...
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30% Customer Service
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22% Financial Loss
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15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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1% Quality of product
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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. British Airways
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J Steele - Status: Approved

Submit your own

What happened

We were offered vouchers for flights we couldn’t use due to Hungarian Government rules and was told I couldn’t have a refund. Have tried to get a refund since then and have been told that because I accepted vouchers I could not get a refund .

What I wish had happened

I would like to receive a refund as easyJet have now got £400 Of my money and I am not sure when I will be able to use them.

Read more
A

A Cain - Status: Approved

What happened

Hello, My names Alan Cain. I booked flights for my Mum and Auntie under reference EXSN988 EZY7267. 17/06/20 EZY7268 01/07/20 As they were cancelled I accepted a voucher to help EasyJet out. I then had to phone up to book flights which was impossible so I just paid cash. I’m now left with a vouche...

What I wish had happened

A refund. It’s causing problems with my family as I booked it for them and accepted a voucher that they now won’t use. They give a voucher that could only be used over the phone and I couldn’t get through to book.

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K

K Staniszewska - Status: Approved

What happened

I have booked a package holiday with love holidays however it has been cancelled due to Covid and the non-essential travels. My package included flights with easyJet, when I rang to seek refund for the flights which were £400 they offered me £26 refund which is funny. I want to get my money back, ...

What I wish had happened

I wish they would refund me the full amount we have paid for our flights as it isn’t small amount of money.

Read more
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