Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
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R

R Macgregor - Status: Approved

Submit your own

What happened

i still receiving a parcel that is not mine and it has adouble label so cannot give the right 16 digit number to return it . They obviously know this when the other label is covered up . Anyone on phone will not accept name and address on parcel just 16 digit number . when i returned it the first ti...

What I wish had happened

THEY COULD HAVE PHONED THE COURIER TO PICK IT BACK UP

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A

A Szczepanik - Status: Approved

What happened

Couple times my parcel has been left behind garden gate. I dont have acces to this place, every time I have to bother my neighbour to pick it up, because I am only renting a flat in this building. The worst is that, courier even doesn’t try to call by intercome to me. I appreciate that he wants to...

What I wish had happened

I just want next time the courier to check if I'm at home. if not then courier can left parcel behind garden gate

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C

C CAMPBELL-MOORE - Status: Approved

What happened

WE need to know the address that my parcel was delivered to

What I wish had happened

Tell me the address that my parcel was delivered too

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