Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
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Least positive experiences about Delivery Service companies

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  1. DPD
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A

A McGowan - Status: Approved

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What happened

I sent two parcels to my daughter, which contained her Christmas presents and they both arrived at the Weybridge depot but one got delivered and the other one they are saying is lost in the depot possibly. However, it’s been classed as lost.

What I wish had happened

To speak to a person or email someone in the actual depot to look for my parcel.

Read more
C

C Damodaran - Status: Approved

What happened

Every time they delay the parcels i order from amazon when i pay for prime. Every single time hermes is involved my parcel is always extremely delayed. I tend to skip work to stay home when i anticipate my parcel. Hermes is literally the worst delivery company. With soo many customer complaints , wh...

What I wish had happened

Please get my parcel to me efficiently when i am paying for everything beforehand for the advertised service. This clearly seems like over selling and false advertising.

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K West - Status: Approved

What happened

On 23/10/2020 I used Hermes Courier services to deliver a parcel for me. Tracking ref: 0800474252020987 The item was a 16 inch lampshade made of metal and fabric. I carefully checked (before sending) their list of non-compensated items on their website and had no hesitation sending it. So, I packed...

What I wish had happened

Pay me compensation of £20 for the item that they damaged in transit

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