Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
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G Cristea - Status: Approved

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What happened

I received a parcel , but the stage of it and the way I got it is very unpleasant but the big surprise was that my item was missing from the package, as they left the box empty just to make fun Of ME. I always use Hermes services and I have never experienced this. I am really unhappy about this si...

What I wish had happened

To get what have paid for and in the condition that I bought. Not second hand job

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Nic - Status: Approved

What happened

Ordered a 4kg tub of sweets ..... didn't arrive next day s stated it would be... get an update a few days later saying "item damaged beyond repair". I mean what even. Oh and to top it all off, they'd been the ones to deliver a pair of shoes to me just a day or 2 before .... I can't even

What I wish had happened

Wish they had at least sent proof of the damage and also just not forgot to put my parcel in the same delivery van as my shoes they'd managed to successfully drop off... oh and nit have it of gone to the wrong depot before said damage was done. Sounds just like a load of excuses for someone's neglig...

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