Hermes

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Recent not so great
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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
View the industry page
A

A Rogers - Status: Approved

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What happened

Parcel never arrived when it was due. Tried to contract Hermes and did not get past originated system. All it keeps saying was I did not get that please try again after about 6 t attempts it hung up.

What I wish had happened

An answer to why my parcel has not been delivered and she it will be delivered

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J

J Shelton - Status: Approved

What happened

Four missing parcels and no way to get in touch with MyHermes. Unsure what to do next as my customers still want their orders but cannot afford to dispatch them all again without compensation from MyHermes for losing them.

What I wish had happened

I would like to get a response from MyHermes customer support that is helpful. Their bot is useless, as is their phone line, and no one replies to emails or tweets.

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W

W Oakley - Status: Approved

What happened

Every single time I order something that is delivered by Hermes I get this message "your courier has had an issue with getting to the delivery address". What they actually mean is they are simply too lazy or don't employ enough staff. Give a proper reason for being late or at least be honest.

What I wish had happened

Deliver on time. Failing that give a reasonable and timely explanation of why you cannot do so.

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