Hermes

Recent great
experiences :)

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Recent not so great
experiences :(

  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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21% Customer Service
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14% Financial Loss
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10% Delay
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10% Communication
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6% Inconvenienced
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3% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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1% Rudeness
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1% Quality of product
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery
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20% Customer Service
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13% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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4% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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2% Delivery
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1% Rudeness
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1% Communication
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1% Service
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1% Quality of product
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Most positive experiences about Delivery Service companies

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Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
S

S Tooke - Status: Approved

What happened

Ordered a package, took 5 days longer than expected to arrive and then not delivered today, met with the statement that they couldn't find my delivery address when I've lived in the same house for 19 years now which is a complete joke. Never before seen this happen with any other courier

What I wish had happened

I just have no idea how this has even managed to happen - my phone number was connected why didn't they call?

K

K Clair - Status: Approved

What happened

Several parcels have not turned up over the past few months (since December in fact), my Mother’s Day was upsetting as my gifts and cards didn’t turn up when they were meant to meaning my partner was very upset. I have amazon prime and Everytime I see Hermes as the courier, I know I’m going to...

What I wish had happened

I wish there was a customer service line with actual humans we can talk to, I wish there was a way on the app to directly message the courier delivering the parcels that day. I wish they had a social media presence that enables us to talk to someone and I wish they just delivered my item when paid f...

K

K Tanner - Status: Approved

What happened

Very clearly the delivery driver couldn't be bothered to come up our very small alleyway to deliver my parcel (which contains live plants which will perish very soon!). No note left, just an update on the system to say we weren't in... during a lockdown (very much indoors, have been for 19 days!). A...

What I wish had happened

The address included a phone number, perhaps even just a real attempt to deliver the parcel in the first place would have been good. But since then, having some form of *actual* customer service. There is no way for me to get answers and I've spent hours trying and googling phone numbers which all e...

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