Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Offended

20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Satisfied

Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
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S Brook - Status: Approved

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What happened

Supposed to have delivery, states was delivered and picture got in touch and provided a picture of my porch which is nothing like the photo of where the driver says he put it!!!! They have e-mailed and say he put it in green bin which I do not have. I am fuming I either want my parcel or compensa...

What I wish had happened

They assume responsibility as I provided a photo of my porch which is nothing like the photo they provided

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Brooke - Status: Approved

What happened

My parcel got left in my wheelie bin out side and it got took away I am furious I payed money for that and it got put in the bin all because of Hermes

What I wish had happened

I wish instead of putting it in the bin they gave it to one of my neighbours it posted it through my letter box like a normal parcel company

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O

O James - Status: Approved

What happened

I received and email saying my parcel has arrived I went to look outside where the photo was taken no parcel then my flat mate found it over the fence looked as though they had chucked it over

What I wish had happened

I wish they had either left the parcel in a place where it was seeable for myslef and told where exactly it was and not thrown over a fence

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