Hermes

Recent great
experiences :)

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Recent not so great
experiences :(

  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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21% Customer Service
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14% Financial Loss
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10% Delay
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10% Communication
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6% Inconvenienced
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3% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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1% Rudeness
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1% Quality of product
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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13% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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4% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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2% Delivery
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1% Rudeness
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1% Communication
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1% Service
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1% Quality of product
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Most positive experiences about Delivery Service companies

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Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes

J McAlpine - Status: Approved

What happened

I had a txt from Hermes with the 07 number I checked but not traceable - they said they had left a parcel but I wasn’t in - which I was as I was about to connect a Zoom call - there was no card pushed through - they gave me the Hermes App (which I have) but it was not possible to go through to the...

What I wish had happened

I wish they had left a tracking number from receiving it from the company to the delivery to my door and at least left a contact card

A

A MEREDITH - Status: Approved

What happened

they said they tried to delivered to but i wasnt in i was and they left no card

What I wish had happened

a note saying they had called or tried a neighbour

E

E O'Connor - Status: Approved

What happened

I received a text yesterday telling me my Wallis order had been delivered. It wasn't delivered to my property, and I was in all day. The photo they attached to the text was not my hallway. Sent email to Hermes, who replied saying they passed it onto 'SAM' at our local depot, not sure where that is, ...

What I wish had happened

1. That they delivered it to my address! 2. A response would be good!

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