Hermes

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Recent not so great
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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
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Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
View the industry page
D

D Webster - Status: Approved

Submit your own

What happened

Three parcels out of three have been damaged by their delivery driver over the past month resulting in £71 goods lost or damaged.

What I wish had happened

Hermes to take responsibility for their actions instead of fobbing me off with endless placatory emails between people.

Read more
M

M Leonard - Status: Approved

What happened

No parcel was delivered. Can’t get ahold of anyone from Hermes apart from one email stating that the courier delivered it to the occupants in person (which was impossible as nobody was in). No photo evidence just gps showing the van was in the vicinity.

What I wish had happened

At least have some real customer service to talk to.

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M gleeson - Status: Approved

What happened

I sent a parcel they said they lost it then on tracking it said being sent back to me then they said can take 2 weeks for that now saying lost again then said it wasn’t scanned for return

What I wish had happened

That they sent it or told us the truth did they find it or not and we’re it could have gone to as was picked up and scanned

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