Hermes

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Recent not so great
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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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Furious

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2% Other
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Furious

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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Offended

20% Customer Service
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12% Financial Loss
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10% Delay
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Unsatisfied

9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Satisfied

Most positive experiences about Delivery Service companies

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  1. Hermes
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Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
View the industry page
T

T Norris - Status: Approved

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What happened

Had e-mail saying parcel delivered i think they delivered it to the wrong address. I cannot contact them. I have tryed and there is no trace of the t/code on there site.

What I wish had happened

I would have liked to have human to talk to

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D

D Wilson - Status: Approved

What happened

I had ordered a few things from two different companies. The first one was with the courier on the way to my house when the status changed to contact the retailer. I did and was told Hermes have it marked as lost in transit. Then the second parcel, the same thing although they apparently attempted d...

What I wish had happened

To put it blunt, I would’ve liked my items delivered.

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N panayi - Status: Approved

What happened

Hermes delivered a parcel and I said he was booked to collect one. I handed him my parcel and he said he’ll post a card with tracking number on. Being in lock down no contact I thought nothing of it. I never received a card and so therefore have no tracking number. This means I get no where talkin...

What I wish had happened

The driver should have kept to his words and not taken advantage of the lock down situation

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