Hermes

Recent great
experiences :)

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Recent not so great
experiences :(

  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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21% Customer Service
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14% Financial Loss
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10% Delay
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10% Communication
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6% Inconvenienced
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3% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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1% Rudeness
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1% Quality of product
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery
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20% Customer Service
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13% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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4% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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2% Delivery
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1% Rudeness
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1% Communication
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1% Service
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1% Quality of product
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Most positive experiences about Delivery Service companies

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Low
  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes

M Psarra - Status: Approved

What happened

Parcel was picked up from my house for delivery and hasn't been traced since

What I wish had happened

Some acknowledgment from the company that they got my emails and are at least checking with the local depot where it was dropped off . My complaint is just one of hundreds

C

C Cooper - Status: Approved

What happened

I ordered a garmin watch from Wiggle and paid for Sunday delivery. I was texted a delivery slot and waited in my front room. It didn't arrive and I then received an email saying it had been delivered 2 minutes earlier. Nobody came in my garden. I have raised with Wiggle who are apparently waiting f...

What I wish had happened

I want my husband's birthday present delivered

David - Status: Approved

What happened

I understand re Coronavirus but they tell me they have my parcel since Tuesday 21st and on its way , get another on Wednesday 22nd saying sorry it will be on its way in 24 hours , since then nothing and that app tracker is stuck and that robot holly tells me nothing

What I wish had happened

The parcel to be delivered as Hermes tell me they have it !!

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