Hermes

Recent great
experiences :)

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Recent not so great
experiences :(

  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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21% Customer Service
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14% Financial Loss
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10% Delay
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10% Communication
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6% Inconvenienced
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3% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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1% Rudeness
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1% Quality of product
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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13% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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4% Fraud
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2% Other
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2% Returns
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2% Embarrassment
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2% Delivery
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1% Rudeness
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1% Communication
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1% Service
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1% Quality of product
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Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. P4D
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
R

R Barnard - Status: Approved

What happened

My parcel was collected from Aldi on Thursday 23rd April 2020 and then was 'delayed' on Saturday 25th of April. Still no change to tracking and absolutely no way to contact anyone to find out where it is. Chatbot Holly is a waste of time. I really needed my parcel so really not happy it has been los...

What I wish had happened

I want my parcel to be found and delivered and I would like to be able to contact the company

T

Tanya - Status: Approved

What happened

Parcel has not come. Supposed 2 come 2 weeks ago says its with carrier. Ive spoken 2 two hermes develiery drivers who havent got it

What I wish had happened

Someone 2 tell me were my parcel is

G - Status: Approved

What happened

Delivery driver left my parcel completely different address. Before to drop a parcel he can check The address properly not just deliver some where else, where he want it. I have to chase for my parcel go around all blocks to find out where my parcel is. Maybe your drivers have to learn English and m...

What I wish had happened

Compensation

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