TUI

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Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
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  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
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  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
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TUI Customers

Most talked about by TUI customers

High
Low

How this makes TUI customers feel

High
Low
25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Sad

Offended

23% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

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Let down

Anxious

Unhappy

Miffed

Offended

Sad

13% Inconvenienced
Feelings:

Frustrated

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Annoyed

Furious

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Anxious

Disappointed

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Sad

13% Communication
Feelings:

Furious

Annoyed

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Let down

Disgusted

Anxious

Sad

Disappointed

Miffed

10% Delay
Feelings:

Furious

Disgusted

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Annoyed

Let down

Offended

Disappointed

Miffed

5% Rudeness
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

4% Fraud
Feelings:

Disappointed

Frustrated

Anxious

Furious

Annoyed

2% Returns
Feelings:

Unhappy

Furious

Frustrated

Annoyed

2% Other
Feelings:

Annoyed

Furious

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

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Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
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Frustrated

Furious

Annoyed

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Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways
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c turner - Status: Approved

Submit your own

What happened

Waiting on a refund and still not received, cancelled 1st April, refund processed on 30th June, still not received

What I wish had happened

To receive an refund within the time frame

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E Lennon - Status: Approved

What happened

Waiting on refund

What I wish had happened

To get my money back

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W notman - Status: Approved

What happened

I have been waiting like many others for a refund since April I continue to ring no help I don’t no what to do next

What I wish had happened

To receive my refund

Read more
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