TUI

Recent Complaints :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

Recent Compliments :)

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TUI Customers

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How this makes TUI customers feel

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25% Customer Service
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25% Financial Loss
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15% Communication
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13% Delay
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11% Inconvenienced
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6% Fraud
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2% Embarrassment
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2% Rudeness
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2% Returns
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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22% Customer Service
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15% Inconvenienced
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10% Delay
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10% Communication
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5% Fraud
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3% Rudeness
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2% Embarrassment
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2% Returns
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2% Discrimination
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2% Other
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1% Quality of product
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Most complained about Travel companies

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  1. TUI
  2. Easyjet
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  4. Booking.com

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c turner - Status: Approved

What happened

Waiting on a refund and still not received, cancelled 1st April, refund processed on 30th June, still not received

What I wish had happened

To receive an refund within the time frame

E Lennon - Status: Approved

What happened

Waiting on refund

What I wish had happened

To get my money back

W notman - Status: Approved

What happened

I have been waiting like many others for a refund since April I continue to ring no help I don’t no what to do next

What I wish had happened

To receive my refund

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