TUI

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
    Read this experience
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
    Read this experience
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
    Read this experience
Share my own experience

TUI Customers

Most talked about by TUI customers

High
Low

How this makes TUI customers feel

High
Low
25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Sad

Offended

23% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Unhappy

Miffed

Offended

Sad

13% Inconvenienced
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

Unhappy

Sad

13% Communication
Feelings:

Furious

Annoyed

Frustrated

Let down

Disgusted

Anxious

Sad

Disappointed

Miffed

10% Delay
Feelings:

Furious

Disgusted

Anxious

Frustrated

Annoyed

Let down

Offended

Disappointed

Miffed

5% Rudeness
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

4% Fraud
Feelings:

Disappointed

Frustrated

Anxious

Furious

Annoyed

2% Returns
Feelings:

Unhappy

Furious

Frustrated

Annoyed

2% Other
Feelings:

Annoyed

Furious

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways
View the industry page
J

J smith - Status: Approved

Submit your own

What happened

Holiday got cancelled in April my departure date was 4th may and I keep phoning and emailing them to see where my refund is I have still not received it

What I wish had happened

For them to tell the truth and for my refund back in my account

Read more
E

E O’Rourke - Status: Approved

What happened

2 holidays cancelled due to covid 19 in March and April . Have waited 18 weeks for partial refund and 10 weeks for full refund. Tui have made no contact with me and when I have rang, emailed, tweeted and FB them they have stated I will just have to wait.

What I wish had happened

All I want is my refund of £3000 and I will be happy. Having to fight for what is mine is wrong.

Read more

L Landon - Status: Approved

What happened

Holiday cancelled by Tui on 26th June promised a refund in 3-5 days. Was refunded part of the money last week but still owed £3,618.05. Cannot get through on phone lines and messages are being ignored.

What I wish had happened

I would like the money owed to be refunded.

Read more
No great experiences publicly shared. Be the first.