TUI

Recent Complaints :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

Recent Compliments :)

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TUI Customers

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25% Customer Service
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25% Financial Loss
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15% Communication
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13% Delay
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11% Inconvenienced
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6% Fraud
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2% Embarrassment
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2% Rudeness
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2% Returns
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Travel Customers

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27% Financial Loss
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22% Customer Service
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15% Inconvenienced
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10% Delay
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10% Communication
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5% Fraud
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3% Rudeness
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2% Embarrassment
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2% Returns
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2% Discrimination
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1% Quality of product
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  1. TUI
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J

J smith - Status: Approved

What happened

Holiday got cancelled in April my departure date was 4th may and I keep phoning and emailing them to see where my refund is I have still not received it

What I wish had happened

For them to tell the truth and for my refund back in my account

E

E O’Rourke - Status: Approved

What happened

2 holidays cancelled due to covid 19 in March and April . Have waited 18 weeks for partial refund and 10 weeks for full refund. Tui have made no contact with me and when I have rang, emailed, tweeted and FB them they have stated I will just have to wait.

What I wish had happened

All I want is my refund of £3000 and I will be happy. Having to fight for what is mine is wrong.

L Landon - Status: Approved

What happened

Holiday cancelled by Tui on 26th June promised a refund in 3-5 days. Was refunded part of the money last week but still owed £3,618.05. Cannot get through on phone lines and messages are being ignored.

What I wish had happened

I would like the money owed to be refunded.

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