TUI

Recent Complaints :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

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TUI Customers

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25% Customer Service
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25% Financial Loss
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15% Communication
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13% Delay
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11% Inconvenienced
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6% Fraud
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2% Embarrassment
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2% Rudeness
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2% Returns
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27% Financial Loss
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22% Customer Service
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15% Inconvenienced
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10% Delay
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10% Communication
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5% Fraud
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3% Rudeness
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2% Embarrassment
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2% Returns
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2% Discrimination
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2% Other
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1% Quality of product
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A

A Sejdia - Status: Approved

What happened

My holiday has been cancelled twice and I’m unable to get full refund

What I wish had happened

Just get my money back

L kerr - Status: Approved

What happened

Applied for a refund after receiving the refund code however it has now been 7 weeks and we are yet to receive it

What I wish had happened

To get the refund, as we have waited long enough to receive this and have heard of people who was meant to be going after us receiving it already

S

S Langford - Status: Approved

What happened

Holiday was booked for 22nd April to Disneyland Paris, over 3 months later no refund and just given excuse after excuse, my bank details was given 8 weeks ago and refund apparently issued!!! Still now sign of my money

What I wish had happened

I want my holiday refunded!!! Quick enough to take my money but are with holding my refund

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