TUI

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Recent not so great
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  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
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  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
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  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
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25% Customer Service
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23% Financial Loss
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10% Delay
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5% Rudeness
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4% Fraud
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2% Returns
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2% Other
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1% Discrimination
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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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L Woodrow - Status: Approved

Submit your own

What happened

We booked a holiday in July 2019 and it got cancelled. We had a refund processed of our direct debits on the 9th June for £490. We put a deposit down on the holiday of £659.92 and are yet to have this back. 16 weeks later, Everyone keeps telling us it has been refunded but it hasn't as the account...

What I wish had happened

I just want my refund after 16 weeks. All I want is the money back. They should have to pay compensation but it's just not worth the hassle.

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S

S Ferguson - Status: Approved

What happened

Cancelled holiday on 1st July and refunded the cost of the holiday within two days... but the trips and upgrade paid for before not heard a thing. Contacted the call centre(after a total of 32 hours on hold) to be told by Indian call centre that I went into a branch over 200 miles away to book and I...

What I wish had happened

For someone to say oh as we have refunded your main holiday here’s the refund on the trips we suggested you took your family on...

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c jones - Status: Approved

What happened

We booked a 4 night super break package holiday through a TUI retail shop August 2019. They went bust, flight was not effected but our hotel was cancelled so we had to pay again once we arrived. We kept all receipts so on our return TUI could start the claim procedure. We filled in all forms and rec...

What I wish had happened

Claim forms to have been sent to the correct body to enable the claim to be resolved within a few weeks. TUI to take full responsibilty and do their job properly. Look after the customer.

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