TUI

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Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
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  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
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  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
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TUI Customers

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How this makes TUI customers feel

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25% Customer Service
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23% Financial Loss
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13% Inconvenienced
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13% Communication
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10% Delay
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5% Rudeness
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4% Fraud
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2% Returns
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2% Other
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1% Embarrassment
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1% Discrimination
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
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Least positive experiences about Travel companies

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  1. British Airways
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L Whittle - Status: Approved

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What happened

Holiday booked January 2020 for July 2020 but amended until July 2021 due to covid. Hotel is now closed until 2022 as confirmed by the hotel in email but TUI deny knowledge of this and say I have to wait to be contacted. Holiday balance is due in April and I’m currently on furlough but have to put...

What I wish had happened

Either a refund of my £400 deposit as the hotel has confirmed it is closed until 2022 or at the least a free amendment until next year

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C Reed - Status: Approved

What happened

Delayed flight for 23 hours, they issued a cheque but I couldn’t bank it. I requested that they issue a new one and now they are saying I don’t have a claim and are ignoring my emails.

What I wish had happened

I just want the money I’m owed paid to me

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J baty - Status: Approved

What happened

Incorrect information provided over the phone, however TUI advised phone calls not recorded and I’m a liar, customer service none existent now I’m financially out of pocket due to their mis information.

What I wish had happened

Holiday cancelled and my deposit refunded.

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