Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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Low
33% Financial Loss
Feelings:

Furious

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24% Customer Service
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21% Communication
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Furious

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9% Fraud
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Furious

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Offended

3% Rudeness
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Furious

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3% Other
Feelings:

Furious

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2% Quality of product
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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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0% Embarrassment
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0% Injury
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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

Offended

Anxious

2% Other
Feelings:

Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced
Feelings:

Furious

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Annoyed

Disappointed

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
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Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
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Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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P strowger - Status: Approved

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What happened

Booked a villa only holiday for 31st May to costa Blanca. Flights were booked separately with Jet2 and refunded a few weeks previously. No contact from villa plus at all, their website stated, not to contact them they would contact customers in departure order but for Villa Only customers they were ...

What I wish had happened

I fully understand that villa only holidays are not ATOL protected, we have holidayed that way previously but these are extenuating circumstances and as such I would have like villa plus to recognise that and offer refunds to all their customers, I’m frustrated that they paid out up until 22nd May...

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E

E nugent - Status: Approved

What happened

Refuse to give cash refund for a villa only booking, saying that because lockdown in Spain had ended we could access our villa they have upheld their part of the contract, although it is illegal for us to leave the uk or enter Spain. They also did not supply us with propert access codes 14-10 days b...

What I wish had happened

In the first place if they offered a refund or alternative dates we would of been happy, now I want a full cash refund I lost all faith in the company and refuse for them to keep my money!

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A MCCULLOCH - Status: Approved

What happened

Booked villa only holiday in Portugal on May 2019 for travel May 2020. Due to Covid 19 flights were cancelled so unable to travel. Originally VillaPlus indicated that we would get a refund. Note: they did not contact customers individually we were left to check the coronavirus updates on their web s...

What I wish had happened

They stuck with the original information provided and given us a full refund

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