Villa Plus

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Recent not so great
experiences :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
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  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
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  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...
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Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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Low
33% Financial Loss
Feelings:

Furious

Frustrated

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Anxious

Sad

Miffed

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Offended

24% Customer Service
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Furious

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21% Communication
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Furious

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9% Fraud
Feelings:

Furious

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Sad

Offended

3% Rudeness
Feelings:

Furious

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Sad

Annoyed

Offended

3% Other
Feelings:

Furious

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Anxious

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2% Quality of product
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Frustrated

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Furious

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Disgusted

2% Delivery
Feelings:

Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
Feelings:

Furious

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1% Delay
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0% Embarrassment
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0% Injury
Feelings:

Let down

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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

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Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

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Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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B Dukes - Status: Approved

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What happened

I paid for a villa only booking with myself and a group of friends totalling £2917, due to depart on 6th June to Mallorca, they were due to send access details including the villas location 14 days before, I didn’t receive and comms and contacted then multiple times with no answer or reply. The f...

What I wish had happened

I would like a full refund like they were offering all customers upto a week before my departure date, then they back tracked and now say no refunds. And also would have liked some more communication from the company.

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M Bort - Status: Approved

What happened

Villa in Spain booked for May. Government policy of UK and Spain did not allow the travel. Villa plus are refusing to refund despite the villa not being available

What I wish had happened

A full refund in line with legislation

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G

Gemma - Status: Approved

What happened

They are refusing to refund my villa booking and can’t get hold of them plus they don’t reply to any calls emails messages no communication holiday has been and gone not one email or call with address times and key code yet saying our villa was available. Complete shambles and disgusting treatme...

What I wish had happened

Communication from them. options of rebook or refund

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