Amazon

Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
  • J i received fast service product arrived fast and in perfect condition
  • R They were very helpful.

Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...

Amazon Customers

Most talked about by Amazon customers

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Low

How this makes Amazon customers feel

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20% Customer Service
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Let down

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13% Inconvenienced
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Unsatisfied

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Furious

Miffed

12% Delivery
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Let down

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12% Financial Loss
Feelings:

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7% Rudeness
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Unsatisfied

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7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
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5% Delay
Feelings:

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5% Service
Feelings:

Satisfied

Happy

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Delighted

3% Communication
Feelings:

Happy

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Delighted

Satisfied

3% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Quality of product
Feelings:

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2% Other
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Let down

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2% Fraud
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Frustrated

Disappointed

Let down

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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Low
18% Customer Service
Feelings:

Annoyed

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Unsatisfied

Let down

Disgusted

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Unhappy

Miffed

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Put out

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13% Financial Loss
Feelings:

Annoyed

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Unhappy

Furious

Unsatisfied

Anxious

Scared

Disheartened

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12% Delivery
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Miffed

Unsatisfied

Displeased

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Anxious

Disheartened

Unhappy

11% Communication
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Annoyed

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Let down

Unhappy

Anxious

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9% Inconvenienced
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Unhappy

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Furious

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8% Delay
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6% Expectations Exceeded
Feelings:

Pleased

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Happy

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Overjoyed

5% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Service
Feelings:

Satisfied

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Happy

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4% Rudeness
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Put out

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3% Quality of product
Feelings:

Furious

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Displeased

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Unsatisfied

3% Other
Feelings:

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Let down

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Furious

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2% Communication
Feelings:

Happy

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2% Fraud
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Disappointed

Let down

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1% Returns
Feelings:

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
M

M Catherine Kilbride - Status: Approved

What happened

Last September I bought a 3 seater swing seat at the cost of £319.99, the seat was kept in the shed all winter, the seat came out when the sun came out about a June, myself and my husband sat.on it to have a cup of tea,(ages 71 and 73) definitely not overweight. When we sat down I heard a ripping s...

What I wish had happened

Either my money back or a replacement

M

M Stokes - Status: Approved

What happened

I have had money taken from my account for Amazon music and I don’t have an account

What I wish had happened

No money got taken

M Newberry - Status: Approved

What happened

Ordered an item from the Amazon website and they sent the wrong item to me on contacting their customer service department all they did was to offer a refund and suggest that I reorder the item did that and they made the same mistake again by sending out the wrong item .

What I wish had happened

That after contacting Amazon that they would resolve the issue and send out the correct item.

M Lustman - Status: Approved

What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me direct...

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

V

V Beevers - Status: Approved

What happened

Item did not arrive, Amazon provided refund request. Funds back in account within a few days. No hassle. Thank you.

The impact it had

Hassle free, no stress.