Amazon

Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
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  • J i received fast service product arrived fast and in perfect condition
    Read this experience
  • R They were very helpful.
    Read this experience
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Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
    Read this experience
  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
    Read this experience
  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...
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Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
21% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

Displeased

Disgusted

Disappointed

Miffed

Put out

Disheartened

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Displeased

Furious

Unhappy

Disheartened

Disappointed

Disgusted

Unsatisfied

Put out

Insecure

13% Inconvenienced
Feelings:

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Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

11% Delivery
Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

Displeased

Frustrated

Miffed

Furious

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Disheartened

6% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

6% Communication
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Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud
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Annoyed

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Let down

Insecure

Unhappy

Displeased

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Delighted

Overjoyed

Grateful

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Delighted

Pleased

Grateful

2% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

2% Other
Feelings:

Annoyed

Let down

Disheartened

Displeased

Disappointed

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service
Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other
Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Groupon
  4. Wish

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
View the industry page
M

M Catherine Kilbride - Status: Approved

Submit your own

What happened

Last September I bought a 3 seater swing seat at the cost of £319.99, the seat was kept in the shed all winter, the seat came out when the sun came out about a June, myself and my husband sat.on it to have a cup of tea,(ages 71 and 73) definitely not overweight. When we sat down I heard a ripping s...

What I wish had happened

Either my money back or a replacement

Read more
M

M Stokes - Status: Approved

What happened

I have had money taken from my account for Amazon music and I don’t have an account

What I wish had happened

No money got taken

Read more

M Newberry - Status: Approved

What happened

Ordered an item from the Amazon website and they sent the wrong item to me on contacting their customer service department all they did was to offer a refund and suggest that I reorder the item did that and they made the same mistake again by sending out the wrong item .

What I wish had happened

That after contacting Amazon that they would resolve the issue and send out the correct item.

Read more

M Lustman - Status: Approved

Submit your own

What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me direct...

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

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V

V Beevers - Status: Approved

What happened

Item did not arrive, Amazon provided refund request. Funds back in account within a few days. No hassle. Thank you.

The impact it had

Hassle free, no stress.

Read more