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Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
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  • J i received fast service product arrived fast and in perfect condition
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  • R They were very helpful.
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Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
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  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
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  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...
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Amazon Customers

Most talked about by Amazon customers

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Low

How this makes Amazon customers feel

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Low
21% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Displeased

Unsatisfied

Furious

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Disappointed

Disheartened

Miffed

Put out

15% Financial Loss
Feelings:

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Frustrated

Let down

Displeased

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Unhappy

Disheartened

Furious

Unsatisfied

Put out

Insecure

Disgusted

13% Inconvenienced
Feelings:

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Furious

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11% Delivery
Feelings:

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Let down

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Unhappy

Unsatisfied

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Furious

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Miffed

6% Rudeness
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Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

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Insecure

Disgusted

6% Communication
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Let down

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Unhappy

6% Fraud
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Insecure

5% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

4% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
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Furious

Annoyed

Disgusted

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Unsatisfied

2% Other
Feelings:

Annoyed

Displeased

Disappointed

Let down

Disheartened

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

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Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disgusted

Anxious

Disheartened

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Displeased

Disheartened

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

6% Delay
Feelings:

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Disappointed

Furious

Let down

Frustrated

Unsatisfied

Displeased

Disgusted

Anxious

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
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Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Furious

Disgusted

Displeased

Disheartened

Put out

2% Quality of product
Feelings:

Furious

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Put out

Displeased

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Pleased

Happy

Delighted

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
View the industry page
M

M Catherine Kilbride - Status: Approved

Submit your own

What happened

Last September I bought a 3 seater swing seat at the cost of £319.99, the seat was kept in the shed all winter, the seat came out when the sun came out about a June, myself and my husband sat.on it to have a cup of tea,(ages 71 and 73) definitely not overweight. When we sat down I heard a ripping s...

What I wish had happened

Either my money back or a replacement

Read more
M

M Stokes - Status: Approved

What happened

I have had money taken from my account for Amazon music and I don’t have an account

What I wish had happened

No money got taken

Read more

M Newberry - Status: Approved

What happened

Ordered an item from the Amazon website and they sent the wrong item to me on contacting their customer service department all they did was to offer a refund and suggest that I reorder the item did that and they made the same mistake again by sending out the wrong item .

What I wish had happened

That after contacting Amazon that they would resolve the issue and send out the correct item.

Read more

M Lustman - Status: Approved

Submit your own

What happened

I bought a product on their marketplace and thought it was poor quality so decided to return it. I tried multiple times to do this via the normal routes but the vendor was not responding. When I raised it directly with Amazon, they also experienced an unresponsive vendor so they refunded me direct...

The impact it had

It made me feel that I can trust Amazon to do the right thing... even if their vendors don't! And I am a more loyal customer as a result

Read more
V

V Beevers - Status: Approved

What happened

Item did not arrive, Amazon provided refund request. Funds back in account within a few days. No hassle. Thank you.

The impact it had

Hassle free, no stress.

Read more