Amazon

Recent great
experiences :)

  • I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account
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  • J i received fast service product arrived fast and in perfect condition
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  • R They were very helpful.
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Recent not so great
experiences :(

  • M I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!
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  • K I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it wa...
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  • My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get thro...
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Amazon Customers

Most talked about by Amazon customers

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Low

How this makes Amazon customers feel

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21% Customer Service
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Let down

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15% Financial Loss
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13% Inconvenienced
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11% Delivery
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6% Rudeness
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6% Communication
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6% Fraud
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5% Expectations Exceeded
Feelings:

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4% Delay
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4% Service
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2% Communication
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2% Delivery
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2% Quality of product
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2% Other
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1% Returns
Feelings:

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Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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19% Customer Service
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15% Financial Loss
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12% Delivery
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9% Inconvenienced
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9% Communication
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6% Delay
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5% Expectations Exceeded
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4% Delivery
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4% Fraud
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4% Rudeness
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4% Service
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3% Other
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2% Quality of product
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1% Communication
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1% Returns
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1% Quality of product
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Most positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Groupon
  4. Wish

Least positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com
View the industry page

M Wendy Ann Jarvis - Status: Approved

Submit your own

What happened

Since The 19th of August I have been cut off by Kindle 6 times mainly because when I ask them to please speak loudly and slowly because I am deaf I feel that I am being penalised also if they can not solve my problem I get cut off I spoke to someone earlier to day who sent me an email in french I am...

What I wish had happened

That my problem could be solved

Read more

S Feng - Status: Approved

What happened

I ordered something from Amazon Morrison. After I have received my order, I found out there were 2 items comes with price tag, and both of them marked price lower than the amount I was charged. So I contacted Amazon customer service. For the first item, that guy refunded me, it’s great. But for th...

What I wish had happened

1. The Amazon web should state that the online price of this item may HIGHER than actual price. 2. They should at least refund me the price difference.

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C

C Taylor - Status: Approved

What happened

I ordered an under the counter freezer and waited in all day for delivery. Once unpackaged I realised Amazon had sent me a fridge by mistake. When I rang to try to explain the situation I was simply advised to return the fridge and then i'd be issued with a full refund. I explained this would invol...

What I wish had happened

I would have been happy with an exchange and them to collect the unwanted fridge at the same time they delivered the freezer but they said they needed their high value item to be returned first in order to issue a refund and I simply could not afford to purchase another freezer without the refund.

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