Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
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H

H Johnson - Status: Approved

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What happened

Sent a parcel via Hermes gave recipient tracking number 3 days later recipient emailed me to say they tracked parcel and it says being returned to sender. This was 21st October neither of us have received the parcel Hermes have been contacted several times via their computer resolver email telephon...

What I wish had happened

Explanation as to where the parcel Is

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J Hodgkins - Status: Approved

What happened

I have sent a parcel with Hermes in the UK I paid insurance on the item It was delivered damaged And they refuse to pay out or even refund the insurance payment The other to America They said they would refund fully and asked for my bank info The very next day they went back on it I am now £400 o...

What I wish had happened

I would like Hermes to honour the refunds I sent these items in good faith and trusted this company That trust has gone These items that they apparently don’t accept was accepted by them as I declared what the items were And still they took my money and ran

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P

P Banks - Status: Approved

What happened

Parcel already opened on delivery and contents stolen.

What I wish had happened

Refund of value of parcel

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