Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
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  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
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L

L Black - Status: Approved

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What happened

I've got 4 parcels to send but the scanner is unable to scan them. Its Hermes system thats not accepting even though they are in the system the courier cannot collect as they won't scan. When i ring Hermes they tell me they are vinted parcels and to speak to them then hang up, its an automated call...

What I wish had happened

To be able to speak to a human being

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T Langley - Status: Approved

What happened

I ordered my niece a 3 piece set from h&m on 20th of September I then got a email from Hermes 23rd to say my delivery is local, everyday for 3 days after Hermes emailed me that they told me they have missed me for delivery but I was in waiting for the parcel and I still haven’t received it they ne...

What I wish had happened

I would of likes it to get be delivered on time

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A

Annemarie - Status: Approved

What happened

My daughter lives with in Wales and she's had a parcel sent to my address, hermes didn't knock they just opened my door and threw it in. Ive tried to contact hermes but as I don't know the tracking number I can't even put a complaint in

What I wish had happened

At least knock on my door having respect not to just open the door and throw the parcel in

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