Hermes

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
    Read this experience
  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
    Read this experience
  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
    Read this experience
Share my own experience

Hermes Customers

Most talked about by Hermes customers

High
Low

How this makes Hermes customers feel

High
Low
28% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Miffed

Sad

Saddened

Confused

Other

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

14% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unsatisfied

Unhappy

Anxious

Surprised

Sad

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Anxious

Miffed

Disgusted

Displeased

Confused

Other

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

6% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Miffed

Confused

Unsatisfied

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Unsatisfied

Anxious

Disappointed

Unhappy

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Unhappy

Annoyed

2% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Delivery
Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

Most positive experiences about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes
View the industry page

G Watts - Status: Approved

Submit your own

What happened

parcel signed by driver a s delivered but definitely not delivered as we were here all day under lockdown

What I wish had happened

The driver to have at least knocked on our door and deliver!

Read more
L

Lou - Status: Approved

What happened

I sold my sons e scooter which was only a few weeks old from new as he wasn't comfortable with it my lovely hermes courier collected the scooter at the end of June and on Friday July 3rd the tracking old me it was up at the Birmingham depot ready to go out and be delivered to the person who brought ...

What I wish had happened

I have had many dealings with companies before where an item has arrived to myself broken or not arrived atall and every single one of these companies have done the right thing by giving me either an instant full refund of the item or sent out another, Hermes should of made me a priority along with ...

Read more

C Burdett - Status: Approved

What happened

They emailed me saying they would deliver my parcel between 12 ,2 i was in all day no parcel came an no card to say they had been ive had ths problem before its disgusting i pay yearly to boo hoo for nxt day delivery im fuming

What I wish had happened

Recieve my parcel like they said instead of lieing

Read more
No great experiences publicly shared. Be the first.