Hermes

Recent great
experiences :)

No great experiences publicly shared. Be the first.

Recent not so great
experiences :(

  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...

Hermes Customers

Most talked about by Hermes customers

High
Low

How this makes Hermes customers feel

High
Low
28% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Miffed

Sad

Saddened

Confused

Other

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

14% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unsatisfied

Unhappy

Anxious

Surprised

Sad

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Anxious

Miffed

Disgusted

Displeased

Confused

Other

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

6% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Miffed

Confused

Unsatisfied

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Unsatisfied

Anxious

Disappointed

Unhappy

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Unhappy

Annoyed

2% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Delivery
Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

Most positive experiences about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes
A

A Emond - Status: Approved

What happened

I bought a bike from Leisure Outlet, who says they already sent it to Hermes for delivery. Hermes insists on saying that they have not received it-even so I was given a tracking number. I had been promised by Leisure Outlet that it would take 2-5 working days, it is now 17 days. Hermes only has auto...

What I wish had happened

Someone to give us clear and accurate information where the parcel is.

A alexander - Status: Approved

What happened

Hermes have lost some of my parcels

What I wish had happened

For Hermes to have delivered the items and for them to have a better way of contacting them when their service breaks down

S Pentony - Status: Approved

What happened

Once again, I was due to receive a delivery from Hermes and have received a message saying they have made several attempts to deliver .... I have been in all day and had even added delivery to a safe place so, if they thought I was out, why not leave it there? Because the truth of it is, this awful ...

What I wish had happened

That Hermes would deliver when their messages said they would and did not tell lies about attempted deliveries to cover up ... is this a driver or company problem? I would like Hermes to deal with issue instead of letting it continue... or do they not really care?

No great experiences publicly shared. Be the first.