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Delivery Service Customers
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What happened
I bought a bike from Leisure Outlet, who says they already sent it to Hermes for delivery. Hermes insists on saying that they have not received it-even so I was given a tracking number. I had been promised by Leisure Outlet that it would take 2-5 working days, it is now 17 days. Hermes only has auto...
What I wish had happened
Someone to give us clear and accurate information where the parcel is.
What happened
Hermes have lost some of my parcels
What I wish had happened
For Hermes to have delivered the items and for them to have a better way of contacting them when their service breaks down
What happened
Once again, I was due to receive a delivery from Hermes and have received a message saying they have made several attempts to deliver .... I have been in all day and had even added delivery to a safe place so, if they thought I was out, why not leave it there? Because the truth of it is, this awful ...
What I wish had happened
That Hermes would deliver when their messages said they would and did not tell lies about attempted deliveries to cover up ... is this a driver or company problem? I would like Hermes to deal with issue instead of letting it continue... or do they not really care?