Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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Low
28% Customer Service
Feelings:

Frustrated

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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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Furious

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Anxious

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Annoyed

2% Rudeness
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Furious

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Anxious

Disgusted

Annoyed

Unsatisfied

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Overjoyed

1% Communication
Feelings:

Overjoyed

Grateful

Special

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

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Anxious

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Unsatisfied

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Uneasy

14% Quality of product
Feelings:

Annoyed

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Unsatisfied

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Furious

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Sad

Miffed

Put out

Displeased

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12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
Feelings:

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Let down

Furious

Anxious

Offended

Disgusted

Unhappy

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7% Inconvenienced
Feelings:

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Disappointed

Annoyed

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Furious

Anxious

Sad

Disgusted

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Unsatisfied

Displeased

Uneasy

7% Delivery
Feelings:

Annoyed

Let down

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Furious

Anxious

Disappointed

Offended

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6% Returns
Feelings:

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Unsatisfied

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Surprised

4% Delay
Feelings:

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Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

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3% Fraud
Feelings:

Frustrated

Furious

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Anxious

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Disappointed

Annoyed

3% Rudeness
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Furious

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Frustrated

Anxious

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Unsatisfied

Disappointed

3% Service
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Pleased

Special

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Satisfied

Happy

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Overjoyed

2% Injury
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Disappointed

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2% Communication
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Satisfied

Happy

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Overjoyed

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1% Other
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Furious

Disgusted

Surprised

1% Embarrassment
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Furious

Let down

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1% Expectations Exceeded
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Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page

D Gallear - Status: Approved

Submit your own

What happened

Been waiting for a refund for 15 pounds for over 3 weeks phoned them and chat online been told be in bank in next 3 days and it never is offered me 5 pounds gift card that's it

What I wish had happened

My money in bank when it should have been

Read more

E Somers - Status: Approved

What happened

I bought an item that turned out to be faulty so I returned it instore and would apparently "get a refund to my PayPal within 30 days but it doesn't normally take that long" I returned it on the 6th September and still haven't had a refund. I contacted them on webchat and was told someone from refun...

What I wish had happened

I would have liked my refund when it was due!

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T hall - Status: Approved

What happened

We were due to have a cooker delivered and installed on the 4th November abs our old one taken away. On that morning my husband got a voice mail from delivery company DHLsaying due to problems with drivers it would not be delivered. We tried calling DHL back but they don’t answer abs we were on ho...

What I wish had happened

Argos to phone abs rearrange a new delivery date. We did get a text offering 18th December!!! We messaged no and again heard nothing more! We would also like an apology. We have no working cooker and this is urgent.

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