Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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Low
28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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Annoyed

2% Rudeness
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Furious

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Anxious

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Unsatisfied

2% Injury
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Annoyed

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Unsatisfied

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1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
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Furious

Let down

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Disgusted

1% Service
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Special

Grateful

Inspired

Overjoyed

1% Communication
Feelings:

Overjoyed

Grateful

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1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

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14% Quality of product
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Annoyed

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Unsatisfied

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Furious

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Sad

Miffed

Put out

Displeased

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12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
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Let down

Furious

Anxious

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Unhappy

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7% Inconvenienced
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Furious

Anxious

Sad

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Unsatisfied

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Uneasy

7% Delivery
Feelings:

Annoyed

Let down

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Furious

Anxious

Disappointed

Offended

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6% Returns
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Furious

Unsatisfied

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4% Delay
Feelings:

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Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
Feelings:

Frustrated

Furious

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Let down

Anxious

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Disappointed

Annoyed

3% Rudeness
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Furious

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Anxious

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Unsatisfied

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3% Service
Feelings:

Pleased

Special

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Happy

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Overjoyed

2% Injury
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2% Communication
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Satisfied

Happy

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Overjoyed

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Special

1% Other
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Furious

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1% Embarrassment
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Furious

Let down

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1% Expectations Exceeded
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Overjoyed

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Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page

C bullock - Status: Resolved

Submit your own

What happened

I purchased a hp laptop in march. It stopped working after a month, had to send it to hp as the Argos stores were closed. They repaired the initial issue but since performance has been excessively slow and unable to stream on some websites. Hp have advised it is a low spec laptop. This is not perfor...

What I wish had happened

Exchange the product for another as it is not working as advertised.

Read more

K Newbold - Status: Approved

What happened

I purchased a rise /recline chair for £350 on 6 June. It is now stuck in recline position and won't alter. I have been in touch with argos 3 times. Promised a call within 48 hours, then 72 hours, then 5 days. To date I have heard nothing.

What I wish had happened

I would have expected an immediate free replacement.

Read more
G

G Cook - Status: Approved

What happened

we ordered a tread mill in March, the item never arrived but money was taken from the account. we have tried to get a refund. Argos have constantly assured us the money will be refunded but it hasn't

What I wish had happened

Refund, simples.

Read more
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