Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
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Argos Customers

Most talked about by Argos customers

High
Low

How this makes Argos customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

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Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

15% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

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Sad

Miffed

Put out

Displeased

Saddened

13% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

6% Delivery
Feelings:

Frustrated

Let down

Annoyed

Anxious

Furious

Disappointed

Offended

Disgusted

Scared

Saddened

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

2% Rudeness
Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Overjoyed

1% Communication
Feelings:

Overjoyed

Grateful

Special

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness
Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication
Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page
C

C Lewis - Status: Approved

Submit your own

What happened

This is the letter my husband sent to Argos: Dear Argos I would like to start by saying that both my Wife and I are regular users of Argos, which can be seen by checking the order history of both of our accounts under the email addresses of benjlewis@sky.com and ben.lewi@sky.com. Indeed for Novembe...

What I wish had happened

To get the ipad i bought for my dauther or get a refund

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S

S booth - Status: Approved

What happened

Ordered a cooker 1st one turned up and was all smashed glass inside the box not useable. Wait another 2 weeks for another one to turn up that one also damaged. This would now be 4 weeks without a cooker and family of 5 with 3 dependents to now waiting another 2 weeks onto of that for another one to ...

What I wish had happened

My experience with argos wasn't bad at all it was dhl. Although they were helpful in bringing the product in for us I was very angry about the situation both cookers had turned up. I did ask argos if they would take any money off the cooker as we have been messed around and they said they couldn't d...

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J

J Holland - Status: Approved

What happened

Ordered a Fridge Freezer from Argos, chose a delivery day of Tuesday 8th December. On Monday they rang to say it would be coming between 8am and 12pm. I waited until 12:30 to contact Argos on a live chat (hard to find contact details for them on their website. They said we had to wait until 7pm to ...

What I wish had happened

To be told it was not coming. To be honest with us and say the DHL office closes at 7pm and they were never going to attempt to contact them that day. If they had rung and said so sorry it's not possible to deliver today, but we can come this day instead is that ok. That would have been so much bet...

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