Currys PC World

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Recent not so great
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  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
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  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
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  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...
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Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service
Feelings:

Frustrated

Furious

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Disappointed

Let down

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Offended

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16% Financial Loss
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16% Inconvenienced
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15% Communication
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5% Rudeness
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4% Delivery
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4% Fraud
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4% Quality of product
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3% Delay
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1% Discrimination
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1% Returns
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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Unhappy

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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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Furious

2% Returns
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2% Other
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Furious

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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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Delighted

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1% Quality of product
Feelings:

Satisfied

Delighted

Happy

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1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
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P

P dowds - Status: Approved

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What happened

Currys took our TV for repair three weeks ago and after several attempts to contact them received a text saying TV was not repairable and we would get an e gift card to purchase a new TV have heard nothing since so still without TV and can't speak to anyone 55 mins on phone only to be cut off cost m...

What I wish had happened

Would like to have spoken to customer care team but more chance contacting John Lennon just want my e gift ca d to purchase new v

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C Comer - Status: Approved

What happened

Purchased a laptop and the £5.99 service and care plan! Laptop has subsequently gone in for repair and although it could be used with a separate keyboard- Teamknowhow have written it off and destroyed it without authorisation! E-voucher been promised over 2 weeks ago and still no sign! Now left wit...

What I wish had happened

A call giving me the options - but now the laptop has been destroyed I would like the vouchers to compensate

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S Armstrong - Status: Approved

What happened

Samsung WD80J6410AW washing machine. Purchased 26 Dec 17. Also purchased at same time was TeamKnowHow 5 year Customer Support Agreement. Machine showing error code C3, start of October. Repair Engineer has been called out 4 times and all 4 times promised to return. To date have still not returned an...

What I wish had happened

For the machine to have been repaired the first time. For Currys to keep their word when making an appointment for an engineer to actually turn up! To have received the service that was paid for and to have a usable washing machine.

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