Currys PC World

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Recent not so great
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  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
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  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
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  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...
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Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service
Feelings:

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Furious

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Let down

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16% Financial Loss
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16% Inconvenienced
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15% Communication
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5% Rudeness
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4% Delivery
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4% Fraud
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4% Quality of product
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3% Delay
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1% Discrimination
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1% Returns
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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Unhappy

Unsatisfied

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Insecure

13% Inconvenienced
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Furious

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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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Furious

2% Returns
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2% Other
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Furious

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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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Delighted

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1% Quality of product
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Satisfied

Delighted

Happy

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1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
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Natasha - Status: Approved

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What happened

3 different people 'cancelled an order and arranged a refund" this never happened. Then I was told i would receive a call back I haven't. I called and spent 45 minute talking to 5 different people to be told no manager so they can't help

What I wish had happened

I had the call they said I would

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S Joyce - Status: Approved

What happened

My mother purchased a range master cooker from Curry’s in July. She was advised the initial delivery date would be second week of august. On the expected day of delivery, we received a message saying they had no drivers. I followed this up with registering my frustration. Then informed it was due ...

What I wish had happened

That the cooker was delivered and installed on time without issue.

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V Dragusin - Status: Approved

What happened

I’ve bought in 1December 2020 a Mac laptop, which already has broken. It was tested by Genius Apple Store in Regent Street and they found out it should be repaired with high costs, around 400£. Which is more than frustrating. I’ve spent1000£ for a laptop which didn’t resist more than 1 year...

What I wish had happened

To have repaired the item on Curry’spends.

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