Currys PC World

Recent great
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Recent not so great
experiences :(

  • J I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warr...
  • C We went into the shop on Saturday to purchase a desktop computer as ours had just died. We were shown a few but the one we purchased was on offer. We asked if this would be suitable for playing games ...
  • I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusin...

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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29% Customer Service
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16% Financial Loss
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16% Inconvenienced
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15% Communication
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5% Rudeness
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4% Delivery
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4% Fraud
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4% Quality of product
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3% Delay
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1% Discrimination
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1% Returns
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Other
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2% Returns
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson
L

L dodds - Status: Approved

What happened

Bought currys essentials hob in January 2020. Hob stopped working Christmas day. Contacted Currys by phone and by webchat. Told this hob is unrepairable, written off code 5. Would get a confirmation to straight exchange within 48 hours. Next a message came through from their team saying exchange d...

What I wish had happened

I would like to have had a knowledgeable human being who could arrange replacement within say 7 days.

D

D Wirth - Status: Approved

What happened

I bought an undercounter freezer for my friend and when I checked the email confirmation, it stated that I had bought an undercounter fridge for her instead. This was on the 3rd of January 2021, the delivery was for the 5th Tuesday. Once I realised what had happened I sort to rectify it. I found tha...

What I wish had happened

I’d like to been able phone up someone and stated my complaint , so that I could have stopped the delivery from happening, which it was delivered to my friend’s house. That was a waste of time for the delivery people and for whoever put it on the truck. The guys had to return it to the store. Al...

J

J Hanlon - Status: Approved

What happened

Bought a Medion s6645 laptop on line from currys 25th August 2019, the mouse/track pad started to have a mind of its own in June 2020, it was October 2020 before i got it to my local store, informed it was out of warranty, but could make an out of warranty claim, i thought thats great, then the iss...

What I wish had happened

That Currys pc world adhered to the consumer act 2015 and treated there customers as human beings. And had repaired/replaced the laptop i never asked them for my money back as i am legally allowed to do this.

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