Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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2% Rudeness
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Furious

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Unsatisfied

2% Injury
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Service
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Special

Grateful

Inspired

Overjoyed

1% Communication
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1% Expectations Exceeded
Feelings:

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Special

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
Feelings:

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14% Quality of product
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12% Financial Loss
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Unsatisfied

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8% Communication
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7% Inconvenienced
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7% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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3% Service
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2% Injury
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2% Communication
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Expectations Exceeded
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1% Other
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Satisfied

Happy

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1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page

H brooks - Status: Approved

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What happened

Ordered a cooker from Argos and paid extra for installation and recycling, Argos said it will be delivered on 10th December between 7am and 7 pm, I took the day off work and waited at home yet no delivery and no call from Argos, I phoned Argos the next morning and they said it was delivered to a loc...

What I wish had happened

I would have liked the cooker to have been delivered and installed on the day Argos said it would as I took the day off work and at this time of year I won't be able to take another day off work.

Read more

L Smith - Status: Approved

What happened

ordered treadmill on 29/11 and booked delivery for 10/12. received several emails (4) and texts (5) to confirm delivery date, to which I had to respond to confirm my availability, access and covid-free status. Booked day off (not normally allowed in December) to stay at home; sent 12 hour delivery w...

What I wish had happened

I just want to receive my order before Christmas, having selected a delivery slot two weeks before Christmas that was booked a month before. And I would like to speak to a human being who can resolve this quickly.

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K Livesey - Status: Approved

What happened

Brought my son a tablet for christmas that has stopped working, spoke to someone from customer service that told me to take it into a store and they would refund me. Took it into the store and they told me there is nothing they could do. Had to ring customer services again to then get told that the ...

What I wish had happened

Had a refund, or item replaced

Read more
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