Ryanair

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Recent not so great
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  • P I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compen...
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  • K Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate...
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  • Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To ch...
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Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
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25% Customer Service
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10% Communication
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8% Delay
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7% Inconvenienced
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7% Fraud
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3% Discrimination
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3% Returns
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1% Rudeness
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1% Embarrassment
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1% Delivery
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1% Other
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1% Quality of product
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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Furious

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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
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D

D Piwin - Status: Approved

Submit your own

What happened

They offer a free flight rebooking until the end of the year. I tried to rebook my flight from July to September, an extra fee of £30 is added and 2x baggage fee £44.i tried to call/chat/ email them, no response. Now as its less than 7 days to my flight an extra fee is added which totals to £134 ...

What I wish had happened

I wish to speak with someone in the phone, explain the situation and be able to change my flight with no extra fees as this is not my foult that they could not help me rebook my tickets 7 days before the flight.

Read more
M

M Nedeva - Status: Approved

What happened

Spending hours waiting someone from their customer service to chat or talk with me regarding linking my kids flight to my husbands flight

What I wish had happened

I wish I could reach a person from customer service who will be able to help with my simple request

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S Bradley - Status: Approved

What happened

I have been trying to change flights for seven people, departing London Standsted tomorrow 6th August. It has taken over eight days. I want to change flights to next year. On day five, we managed to get to a chat bot. The person agreed to change our flight to next year, for a price of £395. Howev...

What I wish had happened

We were able to change flights as per the agreed terms and conditions. We were deducted another £390 for yet another Ryanair error.

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