Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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2% Rudeness
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2% Injury
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1% Other
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Furious

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1% Embarrassment
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1% Service
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Special

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Overjoyed

1% Communication
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1% Expectations Exceeded
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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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12% Financial Loss
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8% Communication
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7% Inconvenienced
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7% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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3% Service
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2% Injury
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2% Communication
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1% Other
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Furious

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1% Embarrassment
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1% Expectations Exceeded
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1% Other
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1% Quality of product
Feelings:

Happy

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Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page

T jones - Status: Approved

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What happened

I ordered a cooker from argos which included disconnection and removal of my old one and connection of the new one. Disconnection went well. Delivery was due between 1-4pm. At 12.30 the guy arrived to connect the new one! I informed him of the expected delivery time and he sat and wait in his van un...

What I wish had happened

That they made arrangements for someone to come and connect it today

Read more
K

K Anderson - Status: Approved

What happened

Bought a Bush dual fuel cooker which broke down after a few months. They sent our 0800Repair who fixed it but the repair failed after another six months, so Argos sent them out again. The repair failed again after another six months, but this time it was out of warranty and Argos said the repair its...

What I wish had happened

The repair should have been done properly while the cooker was on warranty

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R

R Treherne - Status: Approved

What happened

Ordered an item then paid via Paypal but somehow the order vanished from their system, fine, I know mistakes happen, so I tried the online chat to try and get it sorted, but the only response was order it again and you'll get your money back after 24 hours. the guy I talked to hadn't got a clue what...

What I wish had happened

Simply get the agents trained to a standard where they can deal with problems.

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