Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...
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  • J Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she w...
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Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
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  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
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  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...
    Read this experience
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Argos Customers

Most talked about by Argos customers

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Low

How this makes Argos customers feel

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Low
28% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Inconvenienced
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7% Communication
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7% Returns
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6% Delivery
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4% Delay
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3% Fraud
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2% Rudeness
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Furious

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Unsatisfied

2% Injury
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Put out

Unsatisfied

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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Service
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Special

Grateful

Inspired

Overjoyed

1% Communication
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1% Expectations Exceeded
Feelings:

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Special

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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26% Customer Service
Feelings:

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14% Quality of product
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Put out

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12% Financial Loss
Feelings:

Frustrated

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Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

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Uneasy

8% Communication
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Let down

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Anxious

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7% Inconvenienced
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Furious

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Sad

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Unsatisfied

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Uneasy

7% Delivery
Feelings:

Annoyed

Let down

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Furious

Anxious

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Offended

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6% Returns
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4% Delay
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Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

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3% Fraud
Feelings:

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Furious

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Anxious

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Annoyed

3% Rudeness
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Furious

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Anxious

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3% Service
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Special

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Happy

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2% Injury
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2% Communication
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Satisfied

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1% Other
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Furious

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1% Embarrassment
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Furious

Let down

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1% Expectations Exceeded
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Overjoyed

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1% Other
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Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
View the industry page
S

S Marshall - Status: Approved

Submit your own

What happened

I purchased a tablet fire hd online in order to get an updated version of my present tablet under the impression it would have the same facilities . After I'd opened the box and started the tablet I found it wasn't as I'd hoped. I rang Argos customer services who advised me it would be ok to return ...

What I wish had happened

I wish that Argos had given me correct information at time of purchase and obeyed the law of 'item fit for purchase' which they have totally ignored!!

Read more
M

m elrick - Status: Approved

What happened

I am trying to make payment for online order but bank will not pay as argos does not have new online safety measures in place . customer service is awful and very unhelpful never not been able to pay before.

What I wish had happened

i just want to pay and have it delivered

Read more
L

Linda - Status: Approved

What happened

Armchair bought 18 months ago. Leather peeling. They sent an assessor to look who on the report has made blatant lie. Reported something I never said. Now blaming peeling on mr cleaning it as balm has crept under material causing discolorao. It’s not discoloured it’s peeling. Argos refusin...

What I wish had happened

They had got their facts rights and the assessor hadn’t lied

Read more
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